Refunds

AussiePickleballShop is happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage.

Please reach out to us with photos as evidence of the item condition and we will let you know of the next step should a refund be approved.

Please note that items cannot be returned that have been made to your specifications or clearly personalized.

Cancellations

You are free to cancel an order anytime before items have been created ie. up to 3 hours after the order was placed. However, if a cancellation is requested after an item is in the process of being fulfilled, money and time have already been invested. At this point, it’s unlikely that a cancellation is possible.

a green pickleball
a green pickleball

Shipping and Returns Policy