FAQ's

Delivery Times

When you order from Aussie Pickleball Shop, your item is made to order with a turnaround usually 24 - 48 hours after purchase, accept on public holidays.
- Please contact us prior to ordering if you need your Tshirt by a specific date.
- We also offer Express shipping on checkout.

Custom and Personalised orders

If you would like to add your name, your clubs name or Teams' name or logo, or you see a T-shirt but would like different wording you can message us with your needs and ideas using this form and we can make a personal order for you, sending you drafts for your approval before submitting it for printing.

What is DTG Printing?

Direct-to-garment, or DTG, is a printing method that sprays ink onto the garment. The ink then soaks into the fibers of the garment. It’s like printing on paper, but on clothing.

Aussie Pickleball Shop designs great things then we use our favourite Print Partner to use the method of DTG then send out the item to you as fast as possible.

How do I care for my item?

Please follow these instructions:

- Wash and iron inside out
- Use cold water temperature and gentle cycle
- Do not bleach
- Tumble dry on low temperature

Why does my shirt have a vinegar smell?

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual - it’s from a fixation agent applied during the printing process, and it’s not permanent.

Refunds

AussiePickleballShop is happy to offer refunds under certain circumstances or if your item is damaged. We cannot refund personalised items for change of mind but if the item is damaged, please send us photos of the issue and we will let you know of the next step should a refund be approved.

Cancellations

Important! You are free to cancel an order any time before items have been submitted to our printer so please contact us as soon as possible. If a cancellation is requested after an item is in the process of being fulfilled, money and time have already been invested. At this point, it’s unlikely that a cancellation is possible.

a green pickleball with a green speed stripe
a green pickleball with a green speed stripe