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Frequently Asked Questions

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  • Delivery Times
    When you order from Aussie Pickleball Shop, your item is made to order with a turnaround usually 24 - 48 hours after purchase, accept on public holidays. - Please contact us prior to ordering if you need your Tshirt by a specific date. - We also offer Express shipping on checkout.
  • Custom and Personalised orders
    If you would like to add your name, your clubs name or Teams' name or logo, or you see a T-shirt but would like different wording you can message us with your needs and ideas using this form and we can make a personal order for you, sending you drafts for your approval before submitting it for printing.
  • What is DTG Printing?
    Direct - to - garment, or DTG, is a printing method that sprays ink onto the garment. The ink then soaks into the fibers of the garment. It’s like printing on paper, but on clothing. Aussie Pickleball Shop designs great things then we use our favourite Print Partner to use the method of DTG then send out the item to you as fast as possible.
  • How do I care for my item?
    Please follow these instructions: - Wash and iron inside out - Use cold water temperature and gentle cycle - Do not bleach - Tumble dry on low temperature
  • Why does my shirt have a vinegar smell?
    When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual and it’s not permanent!
  • Refunds
    Our Shirts are top-notch material, best in the market. We are working with the biggest apparel companies and making sure that you get the best products possible. However, things in life sometimes go wrong and Aussie Pickleball Shop is happy to offer a refund if there is any damage to your order. Please send us photos if possible and we will let you know of the next step should a refund be approved.
  • Cancellations
    Cancellations are a difficult thing as your order is made "on-demand" meaning "just for you". However, we don't want you to be unhappy so if you do need to cancel your order, you are free to before items have been created ie. up to 3 hours after the order was placed. However, if a cancellation is requested after an item is in the process of being fulfilled, money and time have already been invested. At this point, it’s unlikely that a cancellation is possible but do reach out to us with your issue.
  • Do you ship Internationally?
    We we do! You can see your shipping cost as you go through the checkout.
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